Built to Fight
For You.
We started Trust Refund Solution because consumers kept losing — not because they were wrong, but because they were alone. That changes the moment you contact us.
Why We Started
"I watched a close friend lose $4,000 in a billing dispute with a major airline — not because she was wrong, but because she didn't know how to fight back."
In 2015, James Richardson — a former consumer rights attorney with fifteen years fighting cases across the financial and retail sectors — founded Trust Refund Solution after witnessing a pattern that angered him: consumers with legitimate claims losing money simply because companies made the dispute process deliberately difficult.
What started as a two-person operation in a New York City co-working space has grown into a 42-member team of consumer rights specialists, financial analysts, and legal researchers — all working with a single purpose: to level the playing field between individuals and the corporations that serve them.
Today we operate across 12 countries, have recovered over $14 million for more than 10,000 clients, and continue to expand our reach every year. We take cases that others dismiss and win them — because we've built the systems, relationships, and expertise to do exactly that.
Work With Us
Our Core Values
Every decision we make — from how we take on cases to how we treat clients — flows from these six principles.
Consumer First, Always
Every strategy we devise starts with one question: what is the best possible outcome for our client? Our incentives are aligned — we only get paid when you do.
Relentless Thoroughness
We leave nothing on the table. Our case reviews are exhaustive — we identify every applicable regulation, every contractual obligation, and every avenue for recovery.
Radical Transparency
You'll always know where your case stands, what we're doing, and why. No jargon, no runaround — just clear, honest updates at every stage.
Urgency as Standard
We treat every case with the same urgency we'd want if our own money was at stake. Fast responses, quick escalations, and no bureaucratic delay.
Access for Everyone
Consumer rights shouldn't depend on wealth or legal knowledge. Our no-win, no-fee model means anyone — regardless of budget — gets expert representation.
Continuous Improvement
We study every outcome — won or lost — and refine our approach. Our 98% success rate exists because we never stop improving the methods that deliver it.
Meet Our Leadership Team
Former attorneys, financial regulators, consumer advocates, and industry insiders — all united by one mission.
James Richardson
15 years as a consumer rights attorney before founding TRS. Led landmark cases against three Fortune 500 companies.
Sarah Chen
Former regulator at the Consumer Financial Protection Bureau. Built our dispute pipeline and maintains our 48-hour response standard.
Marcus Okafor
Specialist in international consumer protection law. Oversees all escalations involving regulatory bodies and cross-border disputes.
Priya Sharma
Former banking compliance officer with expertise in FCA regulations, unauthorized transaction law, and financial mis-selling claims.
Our full team of 42 specialists spans consumer law, financial regulation, e-commerce disputes, travel rights, and more.
Connect With Our Team10 Years of Fighting for Consumers
From a two-person startup to the industry's most trusted refund specialists — every milestone earned.
TRS Founded in New York
James Richardson and co-founder David Müller launch Trust Refund Solution with a focus on e-commerce and airline disputes, operating from a single office with two case handlers.
First 500 Cases Resolved
Reached 500 successfully resolved cases, achieving a 94% success rate in our first full year. First major win against a top-5 US airline gained national media coverage.
Financial Services Division Launched
Hired four former financial regulators to create our dedicated financial disputes team — expanding our capability into banking, insurance, and mis-sold products.
Expanded to UK & EU Markets
Opened our London office and established EU operations, enabling us to handle cross-border disputes and leverage EU261 flight compensation regulations for European clients.
COVID Response: 3,000+ Travel Refunds
During the global pandemic, we processed over 3,000 travel-related refund cases — securing cash refunds for clients being offered vouchers by airlines and tour operators.
$10 Million Recovery Milestone
Celebrated recovering over $10 million in total funds for consumers — a landmark that cemented our position as the leading consumer refund advocacy service in North America.
10 Years Strong — 10,000+ Cases Won
Celebrating a decade of consumer advocacy. 42 team members, $14M+ recovered, operations in 12 countries, and a 98% client success rate. The work continues.
Accredited, Regulated & Recognised
We hold ourselves to the highest standards — because our clients deserve nothing less. Our credentials reflect our commitment to professionalism and ethical practice.
We Exist to Rebalance
the Consumer Equation
Large companies have legal teams, policy experts, and years of experience denying claims. Before TRS, consumers had none of that. We exist to change that permanently.
"The goal was never just to recover money — it was to make companies think twice before denying a legitimate claim. When consumers have a credible advocate in their corner, behaviour changes. That's what we're building."— James Richardson, Founder & CEO