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Trust Refund Solution is a specialist consumer advocacy service. We recover money for individuals who have been wrongly denied refunds, charged incorrect fees, or mistreated by companies after a purchase, booking, or financial transaction. We handle the entire dispute process on your behalf — from the initial complaint letter all the way through regulatory escalation and legal notices if required.

Traditional law firms charge high hourly rates regardless of whether they succeed. We work exclusively on consumer refund disputes and charge nothing unless we win. Because we specialise so narrowly, we're faster, more effective, and far more affordable than general legal counsel. We also have existing relationships with major companies and regulators that help us fast-track resolutions.

We specialise in 8 major service areas:

• Online purchase disputes (undelivered, damaged, or misrepresented goods)
• Transport & logistics (lost/damaged parcels, courier overcharges)
• Event & ticket refunds (cancelled or postponed events)
• Warranty & guarantee claims
• Subscription & membership billing errors
• Financial service refunds (unauthorized transactions, mis-sold products)
• Billing errors & overcharges (utilities, telecoms, medical)
• Travel & accommodation (flights, hotels, package holidays)

Yes. We serve clients in 12 countries and handle disputes against companies based anywhere in the world. Our team has expertise in US, UK, EU, Canadian, and Australian consumer protection law. If you're unsure whether your jurisdiction is covered, contact us for a free assessment — we'll let you know within 24 hours.

You can reach us by phone, email, or through our online contact form. Phone lines are open Monday to Friday, 9:00 AM – 6:00 PM EST at +1 (800) 123-4567. For after-hours enquiries, email or the online form is best — we respond to all messages within 24 hours.

Yes. Trust Refund Solution holds accreditation from the American Bar Association's Consumer Law Division, is a registered member of the International Consumer Protection & Enforcement Network (ICPEN), is ISO 27001 certified for data security, holds an A+ rating with the Better Business Bureau, and is rated Excellent (4.9/5) on Trustpilot with over 2,400 verified reviews.

Simply fill out our free case submission form. Provide as much detail as possible about your dispute — what happened, the amount involved, and any steps you've already taken. Our team will review your case within 24–48 hours and respond with a clear assessment and a proposed course of action. There is no obligation and no cost at this stage.

Your initial consultation and case review are completely free. We operate on a strict No Win, No Fee model — you pay nothing unless we successfully recover money for you. Our fee is a percentage of the amount recovered, deducted after the funds have been paid to you. There are no retainer fees, no hourly charges, and no hidden costs.

Our fee varies based on the complexity and size of the case, and is always agreed with you upfront before we begin. Typical fee ranges are between 15% and 30% of the recovered amount. For larger claims (above $5,000), we work on a reduced sliding scale. You will always know exactly what you'll receive before we take any action on your behalf.

Absolutely nothing. If we are unable to recover money for you, you owe us zero. No Win, No Fee means exactly that. This is why we assess every case carefully before taking it on — we only pursue cases we genuinely believe we can win.

No. We operate with complete fee transparency. The percentage we agree upon before taking your case is the only amount we will ever charge. There are no administration fees, no disbursement charges, no filing fees, and no surprise deductions. Everything is outlined clearly in your client agreement before we begin.

Yes, entirely. Submitting your case and receiving our assessment costs nothing and commits you to nothing. After we review your case, we'll tell you honestly whether we think you have a strong claim and explain what we would do. You then decide whether to proceed. Many people use our free review simply to understand their rights better — that's completely fine with us.

Once you submit your case, our specialists review all the details and assess the strength of your claim. We'll contact you within 24–48 hours with our findings. If we believe we can help, we'll outline the strategy we plan to use and send you a simple client agreement. Once signed, we begin working on your behalf immediately — you don't need to do anything more unless we need additional information from you.

No. Once you engage us, we handle all communication with the company directly. You won't need to make any calls, send any emails, or respond to the business. We act as your authorised representative. We'll keep you updated on progress and will only contact you if we need something specific from you — such as an additional document or your confirmation of a proposed settlement.

Our approach escalates progressively based on what's needed:

• Formal demand letters citing applicable consumer protection law
• Escalation to senior management and executive teams
• Regulatory body complaints (FTC, FCA, CFPB, sector ombudsmen)
• Chargeback initiation with card networks where applicable
• Legal notices and small claims court preparation if required

You'll receive regular email updates at each key milestone — when we send an initial demand, when the company responds, when we escalate, and when the case is resolved. You can also contact your assigned case manager directly at any time by email or phone for a status update. We don't leave clients in the dark.

Yes. You may withdraw your case at any time before a settlement has been reached or funds recovered. If you withdraw before resolution, you owe nothing. If a settlement offer has been made and accepted at your direction, standard fees apply to that recovered amount. Full details are set out in your client agreement.

Not significantly. We handle everything independently. There may be occasional moments — typically one or two times per case — where we need you to confirm a decision, sign a document, or provide a piece of information we don't have. Otherwise, you can simply wait for updates. Many clients tell us they forget how little effort it takes on their end.

We typically work on disputes of $50 or more. Below this threshold, the economics of pursuing a formal claim rarely benefit the client after fees. There is no upper limit — we handle cases from tens of dollars to tens of thousands.

Most consumer claims can be pursued up to 6 years after the incident under general contract law (the statute of limitations varies by jurisdiction). That said, the sooner you act the better — evidence is easier to gather, company records are more readily available, and companies are more likely to settle quickly. If you're unsure whether your case is still within time, submit it and we'll assess it for free.

Yes, and this is actually one of the most common situations we handle. A rejection from the company's customer service team is not a legal decision — it's a business decision designed to minimise their costs. We have the expertise to challenge these decisions using consumer protection law, regulatory escalation, and formal dispute mechanisms that companies cannot simply dismiss. Our success rate on previously rejected cases is over 90%.

Our primary focus is consumer disputes — individuals acting outside of business purposes. However, sole traders and very small businesses (fewer than 10 employees) may qualify for certain consumer protections depending on jurisdiction. Contact us to discuss your specific situation and we'll advise whether we can assist.

Potentially, yes — depending on whether you signed anything when accepting the partial refund. If the partial refund was accepted without formally waiving your right to claim the remainder, you may still be entitled to pursue the balance. Submit your case and include details of what was accepted; we'll assess whether there's still a valid claim for the outstanding amount.

This depends on the circumstances. If you paid by credit or debit card, you may be entitled to a chargeback through your card provider — a process we can manage for you. If the company entered formal insolvency, you may be able to file a creditor claim. Some purchases are also protected by statutory schemes (e.g., ATOL in the UK for travel). Submit your case and we'll identify every available avenue.

Timelines vary significantly by dispute type. As a general guide:

• Simple e-commerce or subscription disputes: 5–14 days
• Transport, event, or warranty claims: 2–4 weeks
• Financial service disputes (banking, insurance): 4–8 weeks
• Complex cases involving regulatory escalation: 8–16 weeks

We always communicate expected timelines clearly from the outset and update you if anything changes.

We guarantee a response to every case submission within 48 hours on business days. The majority of responses are sent within 24 hours. If you submit over a weekend or public holiday, you'll hear from us on the next working day.

Yes, occasionally. Companies sometimes delay their responses, or a case may require escalation to a regulatory body — which has its own processing timeframes outside our control. If a delay occurs, we'll always tell you why and what the next step is. We never stop actively working a case; delays on our end are not something we accept.

When a resolution is reached, we'll contact you immediately by email and phone to confirm. We'll explain exactly what was recovered, how and when you'll receive the funds, and what our fee deduction will be. For bank transfers and chargebacks, funds typically clear within 3–10 business days after resolution. We'll confirm every step until the money is in your account.

The more evidence you can provide the better, but even minimal documentation is often enough to start. Helpful documents include:

• Order confirmation or booking reference
• Receipt, invoice, or bank statement showing the charge
• Any prior correspondence with the company
• Photos or screenshots of the problem (damaged goods, misleading listings)
• Cancellation confirmation or denial letter from the company

Submit what you have. We're experienced at reconstructing cases even when documentation is limited. Bank statements, email inboxes, app history, and social media interactions can all be used. We can also formally request information from companies on your behalf — they are legally required to provide certain data under consumer and data protection laws. Don't let a lack of paperwork stop you from reaching out.

After you submit your initial case form, you'll receive a secure upload link via email to share any supporting documents. Our system is ISO 27001 certified and all files are encrypted in transit and at rest. You can also send documents directly to your assigned case manager's email address. We never request sensitive documents through public or insecure channels.

Yes, always. If our team identifies information gaps during the review, your case manager will contact you directly with a specific, clear request. We never stall a case due to missing information without telling you exactly what's needed and why. In most cases, we can proceed with what you initially provide.

We retain case records for a period required by applicable law (typically 7 years for financial records) and then securely destroy them. You can request deletion of your data at any time in accordance with applicable data protection law (GDPR, CCPA, etc.). See our Privacy Policy for full details.

Our overall success rate is 98% across all cases taken on. This figure reflects cases where we achieve either a full or meaningful partial recovery. We only take on cases we believe are winnable — so if we accept your case, it means we are genuinely confident in the outcome. We publish our success statistics publicly and they are independently verified.

No. Any settlement offer will be presented to you and you decide whether to accept or reject it. We'll advise you on whether an offer is fair relative to your entitlement and the likely outcome of continuing to push. The decision is always yours. If you reject a partial offer, we continue pursuing the full amount.

Sometimes, yes. In certain cases — particularly flight delays under EU261, financial mis-selling, or cases where a company's conduct was particularly egregious — you may be entitled to additional compensation beyond the direct refund. Our team identifies all entitlements during the case assessment and will pursue the maximum possible recovery, not just the headline amount.

If we're unable to recover money for you, you owe us nothing. We'll also explain clearly why the case was unsuccessful and — where possible — suggest alternative avenues you might explore independently. The rare cases we don't win are ones where new information emerges that changes the picture significantly, or where a company demonstrates stronger contractual grounds than anticipated. We're always transparent about what happened and why.

This concern is understandable but rarely materialises. Companies are legally restricted in what retaliatory action they can take against a consumer pursuing a legitimate claim. Account terminations in response to a formal dispute are uncommon and, where they do occur, are often themselves grounds for further complaint. We'll advise you on any specific risks relevant to your case before we proceed.

Yes. We are ISO 27001 certified, which is the internationally recognised gold standard for information security. All data is encrypted in transit and at rest. Access to client information is strictly controlled and limited to the case management team handling your file. We undergo regular third-party security audits and have never experienced a data breach.

We will never share your personal information with any third party without your explicit consent — except in the course of pursuing your claim (e.g., when corresponding with the company on your behalf, or submitting a regulatory complaint). We do not sell data, use it for marketing, or pass it to advertising partners. Ever. Full details are in our Privacy Policy.

Yes. Under GDPR, CCPA, and other applicable data protection laws, you have the right to request erasure of your personal data. We will action valid deletion requests within 30 days, subject to any legal retention obligations (e.g., financial records required by law). To submit a deletion request, email us at privacy@trustrefundsolution.com.

We collect only the information necessary to assess and pursue your claim: your name, contact details, nature of the dispute, the amount involved, and any supporting documentation you provide. We do not collect payment card information at the case submission stage. Our full Privacy Policy outlines exactly what is collected, how it is used, and how long it is retained.